Shipping policy

Shipping Policy

Thanks for shopping with Novlyx! Here's everything you need to know about how we get your order to you.

Order Processing
All orders are processed within [1–2] business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking as soon as your order ships. Orders placed after [2:00 PM ET] or on weekends/holidays will begin processing the next business day.

Shipping Times & Rates
We currently ship within the United States, as well as to Canada, the United Kingdom, and Australia.

United States: Estimated delivery in [3–7] business days after processing.
Canada, UK & Australia: Estimated delivery in [7–15] business days after processing.

Shipping rates are calculated at checkout based on your location and selected method. 

Tracking Your Order
Once your order ships, you'll get an email with a tracking number. Please allow up to 48 hours for tracking to update after you receive it.

International Orders
For orders outside the U.S., any customs fees, import duties, or taxes are the responsibility of the customer and are not included in your order total or shipping charges. These are determined by your local customs office.

Lost, Delayed, or Damaged Packages
Once a package leaves our facility, delivery timelines are in the hands of the carrier, and we can't control shipping delays. If your order is lost, significantly delayed, or arrives damaged, reach out to us at info@novlyx.shop and we'll make it right.

Incorrect Addresses
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrectly entered address, but contact us right away and we'll do our best to help.

Questions?
Email us anytime at info@novlyx.shop — we're happy to help.